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Integrated Management System
DOGU HVAC Control Approach to Customer Satisfaction and Quality Management Processes
Our company continues its activities in the sector by prioritizing customer satisfaction and quality processes. In today’s intense competitive environment, understanding, analyzing, and meeting our customers’ expectations is essential for making our quality processes sustainable.
Our Quality Management System, developed in accordance with the ISO 9001:2015 standard, is continuously strengthened through the principles of continuous improvement and the contributions of all our employees.
Our Quality Control processes are meticulously conducted and consist of Incoming, Process, and Final Quality Control Plans. Through the high-standard services we provide at every stage—from product input controls to final product delivery—we ensure seamless product delivery to our customers.
As DOGU HVAC, we are committed to continuously improving our operational processes under the “Zero Defect” principle and enhancing customer satisfaction.
Quality Management System Policy
DOGU HVAC, our common goal among all employees is to achieve the highest level of “Customer Satisfaction” with competitive products that are of superior quality and reasonably priced. To lead in our sector, we continuously develop ourselves and aim for the highest standards.
In line with our Quality Policy, we, as senior management, focus on the following principles:
- Customer-Centric Approach: Prioritizing customer needs and expectations to provide the best service.
- Monitoring Technological and Sectoral Developments: Keeping track of innovations in our field to utilize the most up-to-date technologies and methods.
- Cost Control: Effectively managing our operational costs to offer affordable solutions.
- Innovative and Creative Approaches: Continuously improving our processes with innovative and creative ideas.
- Employee Development: Enhancing our employees’ competencies to ensure an efficient working environment.
- Minimizing Production Losses: Developing and implementing effective strategies to minimize losses in production processes.
- Increasing Efficiency: Conducting activities to enhance efficiency and improve operational effectiveness.
- Compliance with Regulations: Ensuring our products and services meet legal and regulatory requirements.
- Customer and Employee Satisfaction: Creating a happy working and collaboration environment by prioritizing the satisfaction of both our customers and employees.
- Continuous Improvement: Committing to the effectiveness of our Quality Management System and continuous improvement.
By adhering to these principles, our company aims to maintain our leadership in the sector while becoming the most valuable company offering the highest value to all stakeholders.
Occupational Health and Safety Policy of DOGU HVAC
Our company’s priority strategy in all areas of operation is occupational health and safety, encapsulated in our slogan “Protect Your Health, Protect Your Work.” Together with our senior management and all employees, we strive for continuous development to create a safe and healthy working environment.
In this regard, our company undertakes the following actions:
- Establishment of an Occupational Health and Safety Management System: Committing to establishing a system in accordance with ISO 45001 standards, integrated with our Quality and Environmental Management Systems.
- Regulatory Compliance: Fully complying with existing Occupational Health and Safety (OHS) regulations and fulfilling legal requirements.
- Setting Goals and Management Programs: Establishing OHS-related goals and developing effective management programs to achieve these objectives.
- Training and Awareness: Providing necessary OHS training to our employees to instill awareness and culture of occupational health and safety.
- Use of Tools and Equipment: Ensuring that our employees use appropriate tools, equipment, and personal protective gear suitable for their tasks.
- Risk Assessment: Proactively identifying and eliminating risks of workplace accidents or occupational diseases through effective risk assessment activities.
- Subcontractor and Visitor Compliance: Ensuring that subcontractors and visitors adhere to DOGU HVAC occupational health and safety rules.
- Performance Measurement and Continuous Improvement: Regularly measuring the performance of the Occupational Health and Safety Management System and ensuring continuous improvement through performance-enhancing efforts. We aim to be an exemplary company under the oversight of relevant institutions, industry chambers, and associations.
DOGU HVAC has set its policies and objectives regarding occupational health and safety and is committed to continuous development in this area.
Environmental Policy of DOGU HVAC
Our company operates with a consciousness of the value we place on the environment in our integrated management system activities, prioritizing environmental concerns at every stage. In line with our goal of leaving a livable and clean environment for future generations, we carefully comply with all relevant environmental laws and regulations.
In this context, our company undertakes the following initiatives:
- Establishment of an Environmental Management System: Implementing an Environmental Management System compliant with ISO 14001 standards to work in integration with our Quality and OHS Management Systems.
- Training and Information: Conducting training, awareness, and auditing activities to achieve the objectives and targets set within the Environmental Management System, ensuring its sustainability.
- Environmental Impact Analysis: Considering environmental impacts while preparing projects related to products and processes, developing strategies to prevent pollution at the source.
- Awareness and Participation: Raising awareness among all our employees, subcontractors, and customers regarding environmental responsibilities to ensure their active participation.
- Waste Management: Minimizing waste generated in activities such as production, transportation, storage, and maintenance, while promoting reuse and recycling efforts.
- Continuous Improvement: Regularly conducting activities aimed at continuously improving our environmental performance.
Our company has established its policies and objectives regarding environmental protection. DOGU HVAC is committed to continuous development in this area in line with the strategic goals mentioned above.
Quality Certificates
Information Security Policy
Doğu İklimlendirme San. ve Tic. A.Ş. has made information security one of the fundamental principles of its operations.
As an organization aware of the necessity to manage and protect the information assets of its internal and external stakeholders and all activities systematically, DOGU Iklimlendirme
is committed to:
- Protecting information assets against all internal, external, intentional, or accidental threats to ensure the continuity of core and supporting business activities.
- Safeguarding the community’s reliability and reputation while maintaining information integrity.
- Ensuring the confidentiality of all information entrusted to the organization by its stakeholders and protecting it against unauthorized access.
- Guaranteeing the confidentiality, integrity, and availability of information assets.
- Protecting information assets in physical and electronic environments that influence the organization’s operations.
- Reducing information security-related risks through risk assessment and monitoring activities concerning the organization’s information assets.
- Enhancing the awareness and consciousness levels of employees regarding information security.
- Ensuring minimal disruption to all primary and supporting business activities.
- Conducting all activities and ensuring sustainable growth in compliance with the Information Security Management System.
In this context, we commit to:
- Ensuring all units and employees adhere to the Information Security Management System Standard, legal requirements, and contractual obligations.
- Periodically reviewing the goals and objectives established within this scope and allocating necessary resources to achieve them.
- Monitoring and fulfilling the provisions related to information security in agreements with business partners, customers, and suppliers, as required by legal and regulatory frameworks.
- Supporting continuous improvement and development of the Information Security Management System and raising awareness among all employees and stakeholders about innovations, changes, and advancements in this system.
GENERAL MANAGER
SECKİN TUNCER ERDOGMUS
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